Frequently Asked Questions

Everything you need to know about our collections and services.

Where are Officine Générale products manufactured?

Our collections are primarily produced in Europe, specifically in Portugal, Italy, and France, using high-quality fabrics sourced from renowned Japanese and Italian mills.

What is your return policy?

We accept returns within 14 days of the delivery date. Items must be in their original condition, unworn, and with all tags attached.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.

How should I care for my garments?

Care instructions vary by fabric. We recommend checking the internal label of each garment. For our wool and tailored pieces, professional dry cleaning is typically advised.

Which payment methods do you accept?

We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow the progress of your delivery.